KEYNOTE SESSION: FROM THE PLACE TO BUY YO THE PLACE TO BE: STAYING RELEVANT IN A HYPER COMPETITIVE INDUSTRY
9:00 – 10:45 A.M.
The key drivers of a successful convenience store have traditionally been location, service and choice. Today location and choice are under attack as online retailers have put the world within arm’s reach and traditional retail is reinventing to be more convenient. In response, our keynote speaker Tony Chapman will host a morning session to explore what the convenience channel needs to do to be relevant and to be profitable.
Presented by Tony Chapman


olgLEVERAGING OLG INNOVATIONS TO CREATE EXCITEMENT AND DRIVE CUSTOMERS TO YOUR STORE! 
11:00 A.M. – 12:00 P.M.
Don’t miss this session as OLG showcases new ideas, technologies and best-in-class executions that will assist you in driving store traffic and increased commissions.


encorsed-ccaASK AN OPERATOR!- INDUSTRY PANEL FOR CARWASH OPERATORS
9:00 – 10:45 A.M.
Want to be at the forefront of the carwash industry? Join Canadian Carwash Association (CCA) Operator members as they discuss the key trends, issues and challenges facing carwash businesses today. Learn where the industry is going and what can be done to keep ahead of the competition. This session will be interactive, and attendees will be encouraged to ask questions of the panelists.


encorsed-ccaCCA ANNUAL GENERAL MEETING, KEYNOTE SPEAKER AND LUNCHEON
11:00 A.M – 12:30 P.M.
The Canadian Carwash Association (CCA) will be hosting the association’s annual general meeting on Tuesday, March 5, 2019. This year’s AGM will feature a keynote speaker as well as a luncheon immediately following. Members in good standing are entitled to vote during the AGM and we encourage non-members to attend this event as well. Pre-registration is required, there will be no on-site registration for this session


HIRING THE RIGHT PEOPLE FOR THE RIGHT JOB
9:45 – 10:45 A.M.
Look around your workplace. See all the good people? They were hired by your company. Look around again. See the bad ones? Your company hired them, too. Making the wrong hire can be a very expensive and time-consuming mistake. And the cost isn’t just contained to paying a placement firm twice in one year. It can be multiplied by lost sales opportunities, duplicating training/on-boarding efforts of other team members, strained customer relations, potential legal issues, and much more. This interactive session will help you build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position, design the perfect candidate profile, attract the best individuals, and of course, recognize the winners when they walk into your office.
Presented by Gail Green


A GREAT WORKPLACE CULTURE IS GOOD FOR YOUR BUSINESS
11:00 A.M. – 12:00 P.M.
How can you expect your employees to provide your customers with superior shopping experiences in your business if you don’t provide them with a positive and rewarding workplace environment? Does your workplace culture make it possible for your employees to love their work? If not, how can you as an owner or manager make that happen? We’ll discuss how your culture helps and hinders your business, how you can shift your store culture in ways that engage your people more effectively, and equip and empower your employees to provide exceptional customer experiences leading to greater loyalty and extraordinary results.
Presented by George Anastasopoulos


encorsed-ccaCARWACS CARWASH TOUR
8:30 A.M. Buses depart from the Toronto Congress Centre
12:00 P.M. Buses return to the Toronto Congress Centre for the CCA hosted luncheon
Hosted by the Canadian Carwash Association (CCA), the fourth annual CARWACS Carwash Tour will take place in Ontario. The tour will visit a number of CCA member carwash sites across southern Ontario as carwash operators enjoy a morning of networking, lunch and interactive site tours.

The CARWACS Carwash Tour is $25.00. Promotion codes DO NOT apply. Those who attend the Carwash Tour will receive a $25.00 Tim Horton’s Card.


encorsed-ccaCCA LUNCHEON
12:00 – 1:00 P.M.
Hosted by the CCA for those who participated in the CARWACS Carwash Tour.