OPENING SESSION: IT’S THE EXPERIENCE — HOW TO USE THE CONSUMER-EXPERIENCE LEARNING OF HIGHLY SUCCESSFUL ORGANIZATIONS IN YOUR SMALL BUSINESS
9:00 A.M. – 10:00 A.M.
Consumer behavioural specialist John Young will pull back the curtain to show you what the most innovative companies do, and what you can do to give your customers consistent moments of truth. Smart leaders and front line partners are attaining legendary success by going beyond satisfaction and superficial over-the-top customer service. John will share five steps legendary organizations embrace to deliver remarkable customer experiences and show you how to use the same principles to achieve exceptional results in your small business.

Presented by JOHN YOUNG

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Known for his sense of people and what makes consumers click, this lateral thinker draws on over 30 years of experience, marketing research and writing. A zeal for studying consumer behaviour led him to look for opportunities for creating remarkable customer experience. (Often, through innovative marketing initiatives and advertising ideas for clients.) Early success came while running multi-divisional newspaper chains for two of Canada’s largest independent publishing companies.

 

 


CCA

CARWACS CARWASH TOUR 
8:00 A.M. – 12:30 P.M.
Hosted by the Canadian Carwash Association (CCA), the second annual CARWACS Carwash Tour will take place in Ontario. The tour will visit a number of CCA member carwash sites across Southern Ontario as carwash operators enjoy a morning of networking, lunch and interactive site tours. Seating available on a first come, first serve basis.
8:00 a.m. – buses depart from the Toronto Congress Centre
12:30 p.m. – buses return to the Toronto Congress Centre for the CCA hosted luncheon


LEVERAGING THE LOTTERY OPPORTUNITY
10:05 – 11:05 A.M.
Lottery is so much more than just jackpots. The OLG team will give you the knowledge to help you increase your sales and commissions. Learn how to enhance the store traffic that lottery generates. This is a must-attend session!


DEVELOPING A WINNING BUSINESS PLAN FOR YOUR C-STORE
10:05 A.M. – 11:05 P.M.
Even if you already have an operating business, it is essential to have a properly developed and coherent business plan. This crucial, strategic document will be important for supporting financial applications, sourcing investment capital, creating a strategic growth strategy, selling or evaluating your business, developing new business alliances and explaining business objectives with management and employees. In this session, we’ll discuss how to build a winning business plan for your c-store and how to effectively leverage it once completed.


STAFFING SOLUTIONS: FINDING THE RIGHT PEOPLE AND SETTING THEM UP TO SUCCEED
11:15 A.M. – 12:15 P.M.
If you already have highly qualified, reliable, motivated and professional staff, you can stop reading here and move on to another session. If you wish you did, however, then this fun and interactive workshop is for you. For many small business owners in the c-gas channel, hiring the right staff is a challenge. In this session you will better understand where to look for them, how to conduct a professional interview to separate those most likely to do a great job, how to represent your business and the work in a way that compels them to want to work for you, and how to set them up to succeed.


PROTECTING YOUR STORE AGAINST ROBBERY AND THEFTocsa
11:15 A.M. – 12:15 P.M.
It is every business owner’s responsibility to protect their business and employees from theft, loss and personal injury. The Ontario Convenience Stores Association, Crime Stoppers and the OPP have teamed up to bring you this session on how you can protect your store and staff from both economic loss and personal harm.

CCACAR WASH INVESTMENT SEMINAR, CCA ANNUAL GENERAL MEETING AND LUNCHEON
9:00 A.M. – 11:30 A.M.
Entering or expanding in the professional car washing industry should be a strategically-planned decision. It is a decision requiring a careful analysis of numerous factors and vast knowledge in areas that are often unfamiliar to most people. Would you purchase any large ticket item without first determining the pros and cons of that purchase? Leverage your investment by learning from some of the most knowledgeable and respected professionals in the car wash industry.

Speaker: Robert Andre

Robert Andre is the vice president of training and education for Sonny’s Enterprises, the world’s largest manufacturer of conveyorized car wash equipment. He is known throughout the car wash industry for providing training through CarWash College in management, repair, and maintenance, marketing and site evaluation services. A 20-year industry veteran, Robert has authored numerous articles for many of the industry publications, including Professional Carwashing & Detailing, Modern Car Care, Auto Laundry News, and Self-Storage News. He has also been a presenter at the ICA and regional car wash shows.

11:30 A.M. – 1:00 P.M.
The Canadian Carwash Association (CCA) will be hosting the association’s annual general meeting on Wednesday, March 8, 2017. Members in good standing are entitled to vote during the AGM, and we encourage non-members to attend this event as well. Pre-registration is required, as there will be no on-site registration for this session.


STAFFING SOLUTIONS: TRAINING, INCENTIVES AND PERFORMANCE MANAGEMENT
9:00– 10:00 A.M.
Effectively leading and managing employees to perform at their best is a challenge for many small business owners. But there are proven approaches to effectively train, incentivize, lead and manage your employees. In this fun and interactive workshop, you will take away a variety of easy-to-apply techniques to help you set standards and expectations, communicate more effectively, provide the types of incentives that motivate, lead your employees so they want to perform at a high level, and identify and deal with performance problems you’ll likely face.


FOODSERVICE EXCELLENCE: WHICH MODEL IS RIGHT FOR YOU?
9:00– 10:00 A.M.
A number of factors in the c-gas channel are leading to the popularity of foodservice offerings. Prime locations, higher quality food that’s ready to serve and ready to eat, smaller format franchise opportunities, and busier consumers time-starved for meal solutions are just a few of the trends leading to more successful foodservice opportunities in the convenience sector. But which foodservice model is right for you – an established brand or a more customized build-your-own? Come to this session to find out about the advantages and disadvantages of each, finding the one that suits you and your customers, and ways to get started.


STRATEGIC ALLIANCES: FINDING THE RIGHT NATIONAL FUEL PARTNER
10:10– 11:10 A.M.
Aligning your site with the right national fuel brand can bring a variety of benefits to your operation. But how do you find the right partner for your site and your specific business needs? This session will help to guide you through determining the options available to you, building a prospectus for the fuel company, obtaining an LOI, understanding key contract terms and obligations, understanding the ongoing partnership support, and assessing the value of their loyalty and marketing programs to your business.


FOODSERVICE EXCELLENCE: THE CRITICAL SUCCESS FACTORS
10:10– 11:10 A.M.
Although a strong foodservice offering can be an excellent growth strategy to counter declining sales in some of your key categories, a successful offering doesn’t come without its challenges. Come to this session to learn about the critical elements you need to get right to have a successful and profitable foodservice program.


FUEL SAFETY FOR GAS STATION OWNERSopca
10:10– 11:10 A.M.
The safe handling of liquid fuels is extremely important for gas station owners, both from an employee safety and environmental aspect. Leading industry expert and certified TSSA training provider Dave Ledingham will teach you overall safety requirements for gas station owners, including TSSA Liquid Fuels Handling Code requirements for facility owners and attendants, safety and emergency procedures, the characteristics of gasoline and diesel, why leaks and spills are considered a high hazard situation and the action you need to take when confronted with such a situation.


THE AMAZING C-STORE QUIZ
11:20 A.M. – 12:00 P.M.
Do you often feel you are the smartest person in the room? Even when the room is full of other brilliant c-store, gas and car wash people? If so, this is the session for you. And if not, you can come anyway. Who knows, you might get lucky. Don’t miss your chance to turn your vast c-store, gas and car wash knowledge into prizes in this fun-filled game show style quiz.