KEYNOTE SESSION: FROM A PLACE TO BUY TO THE PLACE TO BE: HOW TO DRIVE GROWTH AND PROFITABILITY IN THE EXPERIENCE ECONOMY
9:00 – 10:45 A.M.
Convenience stores must shift from being a place to buy to becoming ’the place to be’, driven through more personalized experiences.

Why? Experiences is the only strategy for countering Disruptors who are using mobile and voice as their Trojan Horse to sell directly to your consumer, and physical competitors who are becoming more convenient through their hours and number of locations.

In his talk, Tony will look at: The primary motivators that are encouraging customers to seek experiences over acquiring stuff.

Tony will identify the two words that are powering the Experiences Economy ‘More and Less’ and how convenience can master them to power their business.

We identify the experiences that best fit the customers you covet and your brand. Safe, clean, convenient, and frictionless place to shop, belonging in the neighbourhood, and products with purpose and presentation.

Shift your strategy to Experiences. ’The Place to ‘Be’ will drive traffic, profit and loyalty while igniting purpose and passion.

Presented by Tony Chapman


olgLEVERAGING OLG INNOVATIONS TO CREATE EXCITEMENT AND DRIVE CUSTOMERS TO YOUR STORE! 
11:00 A.M. – 12:00 P.M.
Don’t miss this session as OLG showcases new ideas, technologies and best-in-class executions that will assist you in driving store traffic and increased commissions.


encorsed-ccaASK AN OPERATOR!- INDUSTRY PANEL FOR CARWASH OPERATORS
9:00 – 10:45 A.M.
Want to be at the forefront of the carwash industry? Join Canadian Carwash Association (CCA) Operator members as they discuss the key trends, issues and challenges facing carwash businesses today. Learn where the industry is going and what can be done to keep ahead of the competition. This session will be interactive, and attendees will be encouraged to ask questions of the panelists.


encorsed-ccaCCA ANNUAL GENERAL MEETING, KEYNOTE SPEAKER AND LUNCHEON
11:00 A.M – 12:30 P.M.

11:00 A.M – 12:00 P.M. Keynote address- Small business 101 for 2019: Legislative updates, business support, saving programs and more!

Employee Discipline, Terminations, Sick Days, Absenteeism, Drug and Alcohol Policy, Privacy, Fraud, Employment Standards, Labour Laws… The list goes on and on! Where can business owners go for help with these problems?  Members of the Canadian Federation of Independent Business (CFIB) know that they can call CFIB Business Counsellors at any time – and as often as they like – for help with government compliance, regulation and employee issues.

With over 110,000 members across Canada, CFIB is the largest independent business association in Canada. In this presentation, an experienced CFIB Business Counsellor will answer your questions to help you avoid some of the common pitfalls business owners face when dealing with difficult employees and government red tape.

Speakers:

César Gomez Manager, Business Resources: César has been with CFIB for over 9 years and has responded to 12,000+ business inquiries.

Alicia Lauriault, Ontario Business Resources: Alicia has been with CFIB for 2 years and has responded to 4,000+ business inquiries.

12:00  – 12:30 P.M. AGM and luncheon

All who attend the Keynote Address will be welcome to join us for this year’s Annual General Meeting and luncheon. Members in good standing are entitled to vote during the AGM and we encourage non-members to attend this event as well. Pre-registration is required, there will be no on-site registration for this session.


CANNABIS IS NOW LEGAL. SO WHAT NOW?
8:45 – 9:40 A.M.
Come and join the Peel Regional Police and Workplace Safety & Prevention Services for an interactive session on cannabis, the law and ways to protect yourself, your staff, your customers and your business. If you’ve got questions about how cannabis legalization will affect your business and employees, we’ve got the answers.
Presented by Cst Amy Boudreau & Larry Masotti


HIRING THE RIGHT PEOPLE FOR THE RIGHT JOB  SOLD OUT
9:45 – 10:45 A.M.
Look around your workplace. See all the good people? They were hired by your company. Look around again. See the bad ones? Your company hired them, too. Making the wrong hire can be a very expensive and time-consuming mistake. And the cost isn’t just contained to paying a placement firm twice in one year. It can be multiplied by lost sales opportunities, duplicating training/on-boarding efforts of other team members, strained customer relations, potential legal issues, and much more. This interactive session will help you build the skills and knowledge to develop the ideal candidate attitudes and motivators for a position, design the perfect candidate profile, attract the best individuals, and of course, recognize the winners when they walk into your office.
Presented by Gail Green


A GREAT WORKPLACE CULTURE IS GOOD FOR YOUR BUSINESS SOLD OUT
11:00 A.M. – 12:00 P.M.
How can you expect your employees to provide your customers with superior shopping experiences in your business if you don’t provide them with a positive and rewarding workplace environment? Does your workplace culture make it possible for your employees to love their work? If not, how can you as an owner or manager make that happen? We’ll discuss how your culture helps and hinders your business, how you can shift your store culture in ways that engage your people more effectively, and equip and empower your employees to provide exceptional customer experiences leading to greater loyalty and extraordinary results.
Presented by George Anastasopoulos


encorsed-ccaCARWACS CARWASH TOUR
8:30 A.M. Buses depart from the Toronto Congress Centre
STOP 1: Auto Spa – 3663 Platinum Dr, Mississauga, ON L5M 0Y7
STOP 2: Valet Car Wash – 355 Rexdale Blvd., Etobicoke, Ontario
12:00 P.M. Buses return to the Toronto Congress Centre for the CCA hosted luncheon
Hosted by the Canadian Carwash Association (CCA), the fourth annual CARWACS Carwash Tour will take place in Ontario. The tour will visit a number of CCA member carwash sites across southern Ontario as carwash operators enjoy a morning of networking, lunch and interactive site tours.

The CARWACS Carwash Tour is $25.00. Promotion codes DO NOT apply. Those who attend the Carwash Tour will receive a $25.00 Tim Horton’s Card.


encorsed-ccaCCA LUNCHEON
12:00 – 1:00 P.M.
Hosted by the CCA for those who participated in the CARWACS Carwash Tour.