encorsed-ccaCCA SEMI-ANNUAL CARWASH TOUR
8:00 A.M. – 12:30 P.M.
8:00 a.m. Breakfast & Registration
8:30 a.m. Buses depart from the Toronto Congress Centre
Stop 1: Esso / Circle K (Brampton, ON)
Stop 2: Pioneer (Ancaster, ON)
Stop 3: Valet Car Wash (Brantford, ON)
12:30 p.m. Buses return to the Toronto Congress Centre for the CCA-hosted luncheon
Hosted by the Canadian Carwash Association (CCA), the second annual CARWACS Carwash Tour will take place in Southern Ontario. The tour will visit a number of CCA member carwash sites as carwash operators enjoy a morning of networking, lunch and interactive site tours.


KEYNOTE SESSION: GENERATIONAL CHANGE AND THE FUTURE OF CONVENIENCE STORES
9:30 – 10:45 A.M.
Who are the new generations of shoppers? Why do they think and act as they do, and how are they changing convenience stores? We’ll examine behavioural changes, the role of retail, and how the younger generations are influencing all sectors of the economy.

Presented by David Coletto, CEO of Abacus Data


olgLEVERAGING OLG’S NEW TECHNOLOGY TO GENERATE INCREASED STORE REVENUE
11:00 A.M. – 12:00 P.M.
Discover how lottery’s player base expansion through technology will boost your overall revenue. In this session, you’ll learn how to leverage OLG’s new technologies to enhance retail customer experience and generate incremental sales.


SIMPLE WAYS TO PROTECT YOUR STORE AND YOUR EMPLOYEES FROM FRAUD AND VICTIMIZATION SOLD OUT
11:00 A.M. – 12:00 P.M.
The Peel Regional Police Crime Prevention Unit and Payment Source are teaming up to help you protect your business, employees, and customers from criminals, scam artists, and fraudsters. You’ll learn about the trending c-store industry crimes and scams to watch out for, and the most effective prevention strategies to safeguard your shoppers and employees while protecting your livelihood.

encorsed-ccaBILL 148 – HOW DOES IT AFFECT YOUR OPERATION?
9:00 – 10:45 A.M.
As most of you know, Ontario’s labour and employment laws changed in January, 2018. The new laws will have a direct impact on the profitability and sustainability of your business. The Canadian Carwash Association (CCA) in partnership with the Canadian Federation of Independent Business (CFIB) will discuss the impact of Bill 148 (Fair Workplaces, Better Jobs Act) and the potential negative repercussions for your business.


RETAIL TECHNOLOGY TRENDS YOU NEED TO KNOW ABOUT
9:30 – 10:45 A.M.
Retail technologies are changing rapidly. How will customers pay products in the future? How will customers interact with c-stores? Will products be delivered by drones? What will the forecourt of a “petroleum” station look like? Our experts weigh in on what the future looks like for convenience-retail operators.


WHAT’S IN STORE FOR YOUR STORE?
11:00 A.M. – 12:00 P.M.
Convenience stores are already trending towards an evolving tobacco presence, healthier choices for consumers, and enhanced foodservice offerings. How will your key categories evolve, and how will you manage these products? Come to this session to find out what our experts think is in store for your store.


encorsed-ccaSTATE OF THE INDUSTRY IN CANADA – MARKET DATA ANALYSIS
11:00 A.M. – 12:00 P.M.
The Canadian Carwash Association’s Wash Volume Report Committee will host a one-hour session to update carwash owners on industry data and explore enhancements to the program that add value to CCA members and the carwash industry as a whole.
This session offers you the opportunity to learn more about wash volume cycles and benchmark your site against industry standards. Kevin Krystik, senior advisor, strategic development for Suncor Energy, and CCA national board member, as well as Suzanne Gray, senior analyst, consulting, Kent Group, will lead this presentation.


encorsed-ccaCANADIAN CARWASH ASSOCIATION ANNUAL GENERAL MEETING AND LUNCHEON
12:00 P.M. – 1:30 P.M.
The Canadian Carwash Association (CCA) will host the association’s Annual General Meeting on Wednesday, March 7, 2018. Members in good standing are entitled to vote during the AGM. We also encourage non-members to attend this event. Pre-registration is required, as there will be no on-site registration for this session.